Resolved -
The storage issue in our CAN-Toronto Region has now been resolved.
The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail
This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Mar 29, 06:58 UTC
Update -
We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail
We will provide additional updates once significant changes occur.
Mar 29, 05:47 UTC
Identified -
We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail
We will provide an additional update within one hour.
Mar 29, 04:42 UTC
Investigating -
We are currently investigating alerts related to a possible storage issue in our CAN-Toronto Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Mar 29, 03:57 UTC
Resolved -
We have confirmed that the Skytap Portal Website (cloud.skytap.com) was intermittently unavailable between 23:15 - 23:45 UTC on Friday, March 28, 2025 for a total observed time of 4 minutes. Our engineers have remediated this issue.
Mar 28, 23:30 UTC