Resolved -
The issue related to hosting services in our UK-London-M-1 Region Region has now been resolved.
At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Mar 27, 13:11 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 27, 12:50 UTC
Identified -
We have identified an issue related to hosting services in our UK-London-M-1 Region. This issue affects a limited subset of LPARs. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Mar 27, 12:49 UTC
Investigating -
We are currently investigating alerts related to a possible networking issue in our UK-London-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Mar 27, 12:17 UTC
Resolved -
The issue related to hosting services in our UK-London-M-2 Region has now been resolved.
At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Mar 22, 00:21 UTC
Investigating -
We are currently investigating alerts related to a possible storage issue in our UK-London-M-2 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Mar 21, 23:59 UTC
Resolved -
The issue related to hosting services in our EMEA Region has now been resolved.
At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Mar 21, 04:13 UTC
Monitoring -
We have have made preliminary changes to alleviate an issue previously reported hosting services in our EMEA Region. Our Engineers continue to work on this issue with high priority.
At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Mar 21, 04:12 UTC
Update -
We are continuing to work towards resolving an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.
Mar 20, 11:29 UTC
Update -
We are continuing to work towards resolving an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Mar 20, 10:29 UTC
Identified -
We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Mar 20, 09:27 UTC
Investigating -
We are investigating reports regarding an issue related to hosting services in our EMEA Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Mar 20, 09:09 UTC
Resolved -
The issue related to hosting services in our CAN-Toronto Region has now been resolved.
At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Mar 20, 20:59 UTC
Identified -
We have identified an issue related to POWER hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Mar 20, 20:48 UTC
Investigating -
We are investigating reports regarding an issue related to POWER hosting services in our CAN-Toronto Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Mar 20, 20:21 UTC
Completed -
The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 05:00 UTC
Scheduled -
Skytap will be performing infrastructure maintenance in the US-Texas-M-1 region on: March 17 2024, 12:00 AM CDT (March 17 2024, 05:00 UTC).
MAINTENANCE SCHEDULE:
12:00 AM CDT: All power LPARs in the region will be locked and shutdown, x86 VMs will be locked but not shutdown
4:10 AM CDT: Power LPARs in the region begin to power on; this process may take up to 2 hour to complete
6:20 AM CDT: All power LPAR and x86 VM networking will be intermittently disrupted, including: - Local networks - WANs (VPNs and ExpressRoutes) - Public internet connectivity - Published service connectivity - Skytap SRA client
7:40 AM CDT: Maintenance concludes
DURING THE MAINTENANCE: - Locked LPARs and VMs are unable to change state (ie, suspend, resume, shutdown, poweroff) - Environments and templates are unable to be copied - Actions that are scheduled to occur during the maintenance will fail - Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or simply send an email to support@skytap.com.
Mar 8, 14:20 UTC
Completed -
The scheduled maintenance has been completed.
Mar 17, 01:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:00 UTC
Scheduled -
Skytap will be performing infrastructure maintenance in the EMEA region on: March 16 2024, 6:00 PM GMT (March 16 2024, 18:00 UTC).
MAINTENANCE SCHEDULE:
- 6:00 PM GMT: All power LPARs in the region will be locked and shutdown
- 11:40 PM GMT: All power LPARs in the region begin to power on; this process may take up to 1.5 hours to complete
- 2:00 AM GMT: Maintenance concludes
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or simply send an email to support@skytap.com.
Mar 8, 13:51 UTC
Completed -
The scheduled maintenance has been completed.
Mar 16, 20:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:00 UTC
Scheduled -
Skytap will be performing infrastructure maintenance in the IE-Dublin-M-1 region on: March 16 2024, 8:00 PM GMT (March 16 2024, 20:00 UTC).
The maintenance duration is expected to be up to 1 hour.
During this maintenance window:
- ExpressRoute networking will be intermittently disrupted:
- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or send an email to support@skytap.com.
Mar 8, 14:13 UTC
Completed -
The scheduled maintenance has been completed.
Mar 16, 19:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:00 UTC
Scheduled -
Skytap will be performing infrastructure maintenance in the NL-Amsterdam-M-1 region on: March 16 2024, 8:00 PM CET (March 16 2024, 19:00 UTC).
The maintenance duration is expected to be up to 1 hour.
During this maintenance window:
- ExpressRoute networking will be intermittently disrupted:
- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or send an email to support@skytap.com.
Mar 8, 14:05 UTC
Completed -
The scheduled maintenance has been completed.
Mar 16, 16:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:00 UTC
Scheduled -
Skytap will be performing infrastructure maintenance in the SG-Singapore-M-1 region on: March 17 2024, 12:00 AM SGT (March 16 2024, 16:00 UTC).
The maintenance duration is expected to be up to 1 hour.
During this maintenance window:
- ExpressRoute networking will be intermittently disrupted:
- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
Mar 8, 13:46 UTC