All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
APAC Operational
APAC Services Operational
APAC Storage Operational
APAC Network Operational
APAC Compute Operational
APAC-2 Operational
APAC-2 Services Operational
APAC-2 Storage Operational
APAC-2 Network Operational
APAC-2 Compute Operational
AUS-Sydney Operational
AUS-Sydney Services Operational
AUS-Sydney Storage Operational
AUS-Sydney Network Operational
AUS-Sydney Compute Operational
CAN-Toronto Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CAN-Toronto Network Operational
CAN-Toronto Compute Operational
EMEA Operational
EMEA Services Operational
EMEA Storage Operational
EMEA Network Operational
EMEA Compute Operational
US-Central Operational
US-Central Services Operational
US-Central Storage Operational
US-Central Network Operational
US-Central Compute Operational
US-East Operational
US-East Services Operational
US-East Storage Operational
US-East Network Operational
US-East Compute Operational
US-East-2 Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-East-2 Network Operational
US-East-2 Compute Operational
US-West Operational
US-West Services Operational
US-West Storage Operational
US-West Network Operational
US-West Compute Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019
Shared Drive Issues in US-East
Resolved - The issue with the network sub-system in our US-East Region has now been resolved.

The following symptoms should now be alleviated:
- Slow shared drive transfer speeds to/from VMs in this region

Impact timeline will be added to this post in a future edit.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Jul 18, 20:01 UTC
Update - We have identified an issue with the network sub-system in our US-East Region. Our Engineers are actively working on this issue with high priority. We are making changes to attempt to alleviate this issue.

Symptoms for this issue may include:
- Slow shared drive transfer speeds to/from VMs in this region

We will provide an additional update within one hour.
Jul 18, 19:14 UTC
Update - We have identified an issue with the network sub-system in our US-East Region. Our Engineers are actively working on this issue with high priority. We are making changes to attempt to alleviate this issue.

Symptoms for this issue may include:
- Slow shared drive transfer speeds to/from VMs in this region

We will provide an additional update within one hour.
Jul 18, 18:15 UTC
Update - We have identified an issue with the network sub-system in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Slow shared drive transfer speeds to/from VMs in this region

We will provide an additional update within one hour.
Jul 18, 16:53 UTC
Identified - We have identified an issue with the network sub-system in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Slow shared drive transfer speeds to/from VMs in this region

We will provide an additional update within one hour.
Jul 18, 15:56 UTC
Jul 17, 2019

No incidents reported.

Jul 16, 2019
Network Issues in US-East
Resolved - The issue with 1 network sub-system in our US-East Region has now been resolved.

The following symptoms should now be alleviated:
- Issues with VM connectivity to outside internet in affected region
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

An impact timeline will be added to this post in a future edit.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Jul 16, 23:33 UTC
Identified - We have identified an issue with 1 network sub-system in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Issues with VM connectivity to outside internet in affected region
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

We will provide an additional update within one hour.
Jul 16, 22:52 UTC
Skytap Portal (cloud.skytap.com) issues
Resolved - This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

Impact Timeline:
Start: 07/16/2019 18:41 UTC
End: 07/16/2019 19:41 UTC
Jul 16, 19:49 UTC
Monitoring - We have made preliminary changes to alleviate an issue previously reported with the Skytap Portal Website and API calls. Our Engineers continue to work on this issue with high priority.

At this time, cloud.skytap.com should be available and responsive.

We will provide an additional update within one hour.
Jul 16, 19:45 UTC
Update - We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads as of July 16th at 19:00UTC. API calls may also be impacted. We are currently investigating this issue as a high priority.

We will provide an update within one hour.
Jul 16, 19:30 UTC
Identified - We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads as of July 16th at 19:00UTC We are currently investigating this issue.

We will provide an update within one hour.
Jul 16, 19:18 UTC
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Skytap Portal (cloud.skytap.com) page load issues
Resolved - An issue impacting connectivity to the Skytap Portal Website (cloud.skytap.com) and VM SRA sessions was observed between 21:01 and 23:04 UTC and has since been alleviated.

During the impact time, the Skytap Portal may have experienced slow page loads or partial page loads. SRA Sessions with VMs may have disconnected.

At this time, cloud.skytap.com and VM SRA sessions should be available.
Jul 12, 23:05 UTC
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019
Hosting Degradation in APAC-2
Resolved - This issue has been resolved. Changing VMs to a running state should work as expected.
Jul 9, 15:37 UTC
Update - Preliminary changes have been made to alleviate an issue related to hosting services in our APAC-2 Region. At this time, the following symptoms should be alleviated: - Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown) - Inability of some Virtual Machines in this Region to be saved as a template or deleted
Jul 9, 14:59 UTC
Update - Preliminary changes have been made to alleviate an issue related to hosting services in our APAC-2 Region.

At this time, the following symptoms should be alleviated:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
Jul 9, 13:55 UTC
Update - Preliminary changes have been made to alleviate an issue related to hosting services in our APAC-2 Region.

At this time, the following symptoms should be alleviated:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
Jul 9, 12:52 UTC
Update - Preliminary changes have been made to alleviate an issue related to hosting services in our APAC-2 Region.

At this time, the following symptoms should be alleviated:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
Jul 9, 11:54 UTC
Update - Preliminary changes have been made to alleviate an issue related to hosting services in our APAC-2 Region.

At this time, the following symptoms should be alleviated:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
Jul 9, 10:52 UTC
Monitoring - We have made preliminary changes to alleviate an issue related to hosting services in our APAC-2 Region.

At this time, the following symptoms should be alleviated:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
Jul 9, 09:55 UTC
Update - We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide another update within an hour.
Jul 9, 08:47 UTC
Update - We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide another update within an hour.
Jul 9, 07:44 UTC
Identified - We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide an update within one hour.
Jul 9, 06:46 UTC
Jul 8, 2019
Network Issues in APAC-2
Resolved - The issue with 1 network sub-system in our APAC-2 Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail

Impact Timeline:
Start: 2019-07-08 06:39 UTC
End: 2019-07-08 07:39 UTC

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Jul 8, 07:54 UTC
Identified - We have identified an issue with 1 network sub-system in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.
Jul 8, 07:05 UTC
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

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