All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CN-HongKong-M-1 Operational
CN-HongKong-M-1 POWER Compute Operational
CN-HongKong-M-1 x86 Compute Operational
CN-HongKong-M-1 Network Operational
CN-HongKong-M-1 Services Operational
CN-HongKong-M-1 Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
IE-Dublin-M-1 Operational
IE-Dublin-M-1 POWER Compute Operational
IE-Dublin-M-1 x86 Compute Operational
IE-Dublin-M-1 Network Operational
IE-Dublin-M-1 Services Operational
IE-Dublin-M-1 Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
UK-London-M-1 Operational
UK-London-M-1 POWER Compute Operational
UK-London-M-1 x86 Compute Operational
UK-London-M-1 Networking Operational
UK-London-M-1 Services Operational
UK-London-M-1 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Skytap Portal (cloud.skytap.com) unavailable
Resolved - This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.
Aug 11, 11:08 UTC
Monitoring - The issue previously reported with the Skytap Portal Website appears to have been resolved. Our Engineers continue to work on this issue with high priority.

At this time, cloud.skytap.com should be available and responsive.

We will provide an additional update within one hour.
Aug 11, 10:47 UTC
Investigating - We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is unavailable as of 3:00 Am PDT Aug 11. We are currently investigating this issue.

We will provide an update within one hour.
Aug 11, 10:18 UTC
Aug 10, 2022

No incidents reported.

Aug 9, 2022
Storage Degradation in DE-Frankfurt-I-1
Resolved - The issue with a storage sub-system in our DE-Frankfurt-I-1 Region has now been resolved.

The following symptoms should now be alleviated:
- Degraded disk read/write performance for some running Virtual Machines in this region

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Aug 9, 00:47 UTC
Identified - We have identified an issue with a storage sub-system in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Degraded disk read/write performance for some running Virtual Machines in this region

We will provide an additional update within one hour.
Aug 9, 00:13 UTC
Investigating - We are currently investigating alerts related to a possible storage issue in our DE-Frankfurt-I-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Aug 8, 23:30 UTC
Aug 8, 2022
Storage Degradation in DE-Frankfurt-I-1
Resolved - The issue with one storage sub-system in our DE-Frankfurt-I-1
Region has now been resolved.

The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Aug 8, 00:57 UTC
Identified - We have identified an issue with one storage sub-system in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail

We will provide an additional update within one hour.
Aug 8, 00:48 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Storage Degradation in EMEA
Resolved - The issue with one storage sub-system in our EMEA Region has now been resolved.

The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Aug 5, 19:30 UTC
Identified - We have identified an issue with one storage sub-system in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail

We will provide an additional update within one hour.
Aug 5, 15:33 UTC
Aug 4, 2022
POWER Hosting Degradation in US-Virginia-M-1
Resolved - The issue related to POWER hosting services in our US-Virginia-M-1 Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Aug 4, 16:21 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our US-Virginia-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Aug 4, 16:07 UTC
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage