All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CN-HongKong-M-1 Operational
CN-HongKong-M-1 POWER Compute Operational
CN-HongKong-M-1 x86 Compute Operational
CN-HongKong-M-1 Network Operational
CN-HongKong-M-1 Services Operational
CN-HongKong-M-1 Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
IE-Dublin-M-1 Operational
IE-Dublin-M-1 POWER Compute Operational
IE-Dublin-M-1 x86 Compute Operational
IE-Dublin-M-1 Network Operational
IE-Dublin-M-1 Services Operational
IE-Dublin-M-1 Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
UK-London-M-1 Operational
UK-London-M-1 POWER Compute Operational
UK-London-M-1 x86 Compute Operational
UK-London-M-1 Networking Operational
UK-London-M-1 Services Operational
UK-London-M-1 Storage Operational
UK-London-M-2 Operational
UK-London-M-2 POWER Compute Operational
UK-London-M-2 x86 Compute Operational
UK-London-M-2 Networking Operational
UK-London-M-2 Services Operational
UK-London-M-2 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Storage Degradation in US-Virginia-M-1
Resolved - The storage issue in our US-Virginia-M-1 Region has now been resolved.

The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Sep 16, 15:01 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported with a storage sub-system in our US-Virginia-M-1 Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail

We will provide an additional update within one hour.
Sep 16, 14:53 UTC
Identified - We have identified a storage issue in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail

We will provide an additional update within one hour.
Sep 16, 14:34 UTC
Investigating - We are currently investigating alerts related to a possible storage issue in our US-Virginia-M-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Sep 16, 13:56 UTC
Sep 15, 2023

No incidents reported.

Sep 14, 2023
Hosting Degradation in NL-Amsterdam-M-1
Resolved - The issue related to hosting services in our NL-Amsterdam-M-1 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 14, 20:11 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported hosting services in our NL-Amsterdam-M-1 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 14, 20:03 UTC
Identified - We have identified an issue related to hosting services in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Sep 14, 19:29 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our NL-Amsterdam-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Sep 14, 19:16 UTC
Sep 13, 2023

No incidents reported.

Sep 12, 2023
Skytap Portal (cloud.skytap.com)
Resolved - We are continuing towards resolving an issue preventing a very limited subset of environment pages from loading in the cloud.skytap.com UI. If you encounter an environment page failing to load, please contact Skytap Support (support@skytap.com) for assistance.
Sep 12, 00:41 UTC
Monitoring - We are continuing towards resolving an issue preventing a very limited subset of environment pages from loading in the cloud.skytap.com UI.

The compute, networking and disk I/O for VMs in those environments are still functioning correctly.
Sep 11, 18:37 UTC
Identified - We have identified the issue preventing a very limited subset of environment pages from loading in the cloud.skytap.com UI.

The compute, networking and disk I/O for VMs in those environments are still functioning correctly.

We will provide an update within one hour.
Sep 11, 17:02 UTC
Investigating - A limited number of environments are unable to be accessed via the cloud.skytap.com UI.

The compute, networking and disk I/O for VMs in those environments are still functioning correctly.

We will provide an update within one hour.
Sep 11, 16:31 UTC
Sep 11, 2023
Sep 10, 2023

No incidents reported.

Sep 9, 2023
Upcoming Maintenance to cloud.skytap.com
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 UTC
Update - The scheduled maintenance has been completed and all services are operational.

If you have any questions or comments about this maintenance, please send an email to support@skytap.com
Sep 9, 21:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:01 UTC
Scheduled - During this upgrade maintenance window, user account login functionality will be disabled and any logged in users will be logged out. Web-based access to all running VMs, including the browser-based SRA client and Sharing Portals, will be unavailable during this maintenance. Other access methods, such as Public IPs or Published Services will continue to be accessible for all Skytap Regions with the exception of US-West. External access methods to all running VMs in the US-West region will experience intermittent disruption of service for the duration of this maintenance.

State changes and sequencing actions (ie, suspend, resume, shutdown) will not be possible during this maintenance, including via the Skytap API. VMs that were running prior to the maintenance window will continue to run and will not be affected. Actions that are scheduled to occur during the maintenance will instead occur after the maintenance has been completed.

Lastly, Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.
Sep 5, 18:04 UTC
Sep 8, 2023

No incidents reported.

Sep 7, 2023
Hosting Degradation in US-Virginia-M-1
Resolved - The issue related to hosting services in our US-Virginia-M-1 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 7, 18:54 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-Virginia-M-1 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 7, 17:43 UTC
Identified - We have identified an issue related to hosting services in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of a limited subset of POWER virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of a limited subset of running POWER virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Sep 7, 17:07 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our US-Virginia-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Sep 7, 16:49 UTC
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