All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CN-HongKong-M-1 Operational
CN-HongKong-M-1 POWER Compute Operational
CN-HongKong-M-1 x86 Compute Operational
CN-HongKong-M-1 Network Operational
CN-HongKong-M-1 Services Operational
CN-HongKong-M-1 Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
IE-Dublin-M-1 Operational
IE-Dublin-M-1 POWER Compute Operational
IE-Dublin-M-1 x86 Compute Operational
IE-Dublin-M-1 Network Operational
IE-Dublin-M-1 Services Operational
IE-Dublin-M-1 Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
UK-London-M-1 Operational
UK-London-M-1 POWER Compute Operational
UK-London-M-1 x86 Compute Operational
UK-London-M-1 Networking Operational
UK-London-M-1 Services Operational
UK-London-M-1 Storage Operational
UK-London-M-2 Operational
UK-London-M-2 POWER Compute Operational
UK-London-M-2 x86 Compute Operational
UK-London-M-2 Networking Operational
UK-London-M-2 Services Operational
UK-London-M-2 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2023

No incidents reported today.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023
Hosting Degradation in DE-Frankfurt-I-1
Resolved - The issue related to hosting services in our DE-Frankfurt-I-1 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Dec 4, 01:14 UTC
Update - We are continuing to works towards resolving an issue related to hosting services in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Dec 4, 00:50 UTC
Identified - We have identified an issue related to hosting services in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Dec 3, 23:54 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our DE-Frankfurt-I-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Dec 3, 23:44 UTC
Dec 3, 2023
Dec 2, 2023
Scheduled maintenance in US-Texas-M-1
Completed - The scheduled maintenance has been completed.
Dec 2, 19:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:01 UTC
Scheduled - During this maintenance window:

All VMs and LPARs in the region will be locked. Effects of locking include:
- VMs or LPARs are unable to change state (ie, suspend, resume, shutdown, poweroff)
- Environments and templates are unable to be copied

All VM/LPAR networking will be intermittently disrupted, including:
- Local networks
- WANs (VPNs and ExpressRoutes)
- Public internet connectivity
- Published service connectivity

The Skytap SRA client will be intermittently disrupted.

LPARs with storage I/O sensitive workloads may want to proactively shutdown before this activity begins, however, in our experience the majority of applications will not be impacted by this maintenance activity.

Actions that are scheduled to occur during the maintenance will fail.

Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.

Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.

If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or simply send an email to support@skytap.com.
Dec 1, 16:20 UTC
Storage Degradation in US-Central
Resolved - We have resolved a storage issue in our US-Central Region.

Symptoms for this issue may have included:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail

Notifications have been sent to owners of effected VMs.
Dec 2, 11:30 UTC
Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Maintenance in SG-Amsterdam-M-1 region
Completed - The scheduled maintenance has been completed.
Nov 24, 23:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 UTC
Scheduled - During this maintenance window:

All VMs and LPARs in the region will be locked. Effects of locking include:
- VMs or LPARs are unable to change state (ie, suspend, resume, shutdown, poweroff)
- Environments and templates are unable to be copied

All VM/LPAR networking will be intermittently disrupted, including:
- Local networks
- WANs (VPNs and ExpressRoutes)
- Public internet connectivity
- Published service connectivity

The Skytap SRA client will be intermittently disrupted

LPARs with storage I/O sensitive workloads may want to proactively shutdown before this activity begins, however, in our experience the majority of applications will not be impacted by this maintenance activity.

Actions that are scheduled to occur during the maintenance will fail.

Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.
Nov 24, 17:09 UTC
Nov 23, 2023

No incidents reported.

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