All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East Operational
US-East x86 Compute Operational
US-East Network Operational
US-East Services Operational
US-East Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West x86 Compute Operational
US-West POWER Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 2, 2021

No incidents reported today.

Mar 1, 2021

No incidents reported.

Feb 28, 2021
Hosting Degradation in NL-Amsterdam-M-1
Resolved - The issue related to hosting services in our NL-Amsterdam-M-1 Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.

This disruption may have resulted in some running Virtual Machines showing an error state. Affected VM owners will need to issue a power off and then a power on for these VMs to restore services.

If you have a VM continuing to report an error or issue after a power off/on, please contact Skytap Support (support@skytap.com) for assistance.
Feb 28, 03:59 UTC
Update - We continue to investigate issues related to hosting services in our NL-Amsterdam-M-1 Region. Our Engineers continue to work on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
- Inability to access Shared Drive
- Some interruption to published services
- Issues establishing FTP/SFTP connections

We will provide an update within one hour.
Feb 28, 03:20 UTC
Identified - We have identified an issue related to hosting services in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide an update within one hour.
Feb 28, 02:38 UTC
Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Copy-to-Region Intermittent Failures
Resolved - The issue with Copy-to-Region jobs involving the AU-Sydney-I-1 and SG-Singapore-M-1 Regions, that were started before Feb 18th at 3:30 PM PST with errors upon reaching the target region, has been resolved. If you have a completed Copy-to-Region job with errors, it should be re-tried.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Feb 19, 20:50 UTC
Monitoring - Some Copy-to-Region jobs involving the AU-Sydney-I-1 and SG-Singapore-M-1 Regions, that were started before Feb 18th at 3:30 PM PST may have errors upon reaching the target region. These copy to region jobs should be re-tried.
Feb 19, 19:42 UTC
Identified - We have identified an issue with Copy-to-Region services in AU-Sydney-I-1 and SG-Singapore-M-1 Regions.

Some Copy-to-Region jobs started before Feb 18th at 3:30 PM PST may have errors upon reaching the destination region. These copy to region jobs should be re-tried.

We will provide an additional update within one hour.
Feb 19, 18:53 UTC
Investigating - We are investigating reports regarding an issue related to Copy-to-Region in AU-Sydney-I-1 and SG-Singapore-M-1 regions.

We are actively investigating and will provide further details regarding symptoms and scope within one hour.
Feb 19, 18:28 UTC
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

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