All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
APAC-2 Operational
APAC-2 Services Operational
APAC-2 Storage Operational
APAC-2 Network Operational
APAC-2 Compute Operational
AUS-Sydney Operational
AUS-Sydney Services Operational
AUS-Sydney Storage Operational
AUS-Sydney Network Operational
AUS-Sydney Compute Operational
CAN-Toronto Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CAN-Toronto Network Operational
CAN-Toronto Compute Operational
EMEA Operational
EMEA Services Operational
EMEA Storage Operational
EMEA Network Operational
EMEA Compute Operational
US-Central Operational
US-Central Services Operational
US-Central Storage Operational
US-Central Network Operational
US-Central Compute Operational
US-East Operational
US-East Services Operational
US-East Storage Operational
US-East Network Operational
US-East Compute Operational
US-East-2 Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-East-2 Network Operational
US-East-2 Compute Operational
US-West Operational
US-West Services Operational
US-West Storage Operational
US-West Network Operational
US-West Compute Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Compute Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019
Hosting Degradation in All Regions
Resolved - This incident has been resolved.
Dec 12, 15:28 UTC
Monitoring - VMs are changing state reliably. State change rate limiting is minimal. We will continue to monitor this issue and update again within one hour.
Dec 12, 15:20 UTC
Identified - VMs are now changing state reliably. In some cases customers may experience state change delays due to rate limiting. We will continue to monitor this issue and update again within one hour.
Dec 12, 14:52 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in all Regions. Some VMs may not reliably change state.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Dec 12, 14:16 UTC
Skytap Email Retransmission
Resolved - The issue regarding Skytap email retransmission has been resolved.

Skytap Notification emails should now be sent and received as expected.

Please reach out to Skytap support at support@skytap.com if you continue to experience issues.
Dec 12, 00:43 UTC
Update - To prevent email retransmissions, email Notifications have been temporary disabled. Our Engineering team continues to work on this issue. We will provide an additional update within one hour.
Dec 11, 23:42 UTC
Update - To prevent email retransmissions, email Notifications have been temporary disabled. We will provide an additional update within one hour.
Dec 11, 22:41 UTC
Update - We will be deploying a fix for this issue shortly, and will update again within one hour.
Dec 11, 22:03 UTC
Update - We are continuing to work toward resolution of this issue at the highest priority, and we will provide an additional update within one hour.
Dec 11, 20:57 UTC
Identified - Some Skytap users may receive multiple copies of emails from Notification rules or other in product features.

Other product features such as portal login, the API, or VM performance is not impacted.

We are working to resolve the issue and will provide an update within one hour.
Dec 11, 19:59 UTC
Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Network Issues in AUS-Sydney
Resolved - The networking issue in our AUS-Sydney Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Dec 3, 08:56 UTC
Monitoring - Our Engineers continue to monitor the networking issues affecting the AUS-Sydney Region. At this time, services are operating as expected though additional interruption may occur as we work to fully restore service. We will provide additional updates as they become available.
Dec 3, 07:26 UTC
Update - Our Engineers are continuing to troubleshoot the networking issues affecting the AUS-Sydney Region. You may experience some restoration in service operations in this region, but this may be intermittent as we continue our efforts to fully restore service. We will provide additional updates as they become available.
Dec 3, 06:17 UTC
Update - Our Engineers have made some preliminary changes as we continue to remediate this issue. We will provide additional updates as they become available.
Dec 3, 05:36 UTC
Update - Our Engineers have begun to isolate the problem and are working to identify remediation steps. We will provide additional updates as they become available.
Dec 3, 05:25 UTC
Update - Our Engineers continue to work on this issue with high priority. We will provide additional updates as they become available.
Dec 3, 04:23 UTC
Update - Our Engineers continue to work on this issue with high priority. We will provide additional updates as they become available.
Dec 3, 03:23 UTC
Update - Our Engineers continue to work on this issue with high priority. We will provide an additional update within one hour.
Dec 3, 02:24 UTC
Identified - We have identified a networking issue in our AUS-Sydney Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

We will provide an additional update within one hour.
Dec 3, 01:25 UTC
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

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