Resolved -
The issue related to hosting services in our NL-Amsterdam-M-1 Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.
This disruption may have resulted in some running Virtual Machines showing an error state. Affected VM owners will need to issue a power off and then a power on for these VMs to restore services.
If you have a VM continuing to report an error or issue after a power off/on, please contact Skytap Support (support@skytap.com) for assistance.
Feb 28, 03:59 UTC
Update -
We continue to investigate issues related to hosting services in our NL-Amsterdam-M-1 Region. Our Engineers continue to work on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown) - Inability of some Virtual Machines in this Region to be saved as a template or deleted - Inability to access Shared Drive - Some interruption to published services - Issues establishing FTP/SFTP connections
We will provide an update within one hour.
Feb 28, 03:20 UTC
Identified -
We have identified an issue related to hosting services in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown) - Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
Feb 28, 02:38 UTC
Resolved -
The issue with Copy-to-Region jobs involving the AU-Sydney-I-1 and SG-Singapore-M-1 Regions, that were started before Feb 18th at 3:30 PM PST with errors upon reaching the target region, has been resolved. If you have a completed Copy-to-Region job with errors, it should be re-tried.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Feb 19, 20:50 UTC
Monitoring -
Some Copy-to-Region jobs involving the AU-Sydney-I-1 and SG-Singapore-M-1 Regions, that were started before Feb 18th at 3:30 PM PST may have errors upon reaching the target region. These copy to region jobs should be re-tried.
Feb 19, 19:42 UTC
Identified -
We have identified an issue with Copy-to-Region services in AU-Sydney-I-1 and SG-Singapore-M-1 Regions.
Some Copy-to-Region jobs started before Feb 18th at 3:30 PM PST may have errors upon reaching the destination region. These copy to region jobs should be re-tried.
We will provide an additional update within one hour.
Feb 19, 18:53 UTC
Investigating -
We are investigating reports regarding an issue related to Copy-to-Region in AU-Sydney-I-1 and SG-Singapore-M-1 regions.
We are actively investigating and will provide further details regarding symptoms and scope within one hour.
Feb 19, 18:28 UTC