Skytap will be performing infrastructure maintenance in the EMEA region: October 25 2024, 5:00 PM London time (October 25 2024, 16:00 UTC).
The maintenance duration is expected to be up to 8 hours.
During this maintenance window: - 5:00 PM London time: All LPARs and VMs in the region will be locked and shutdown. Effects of locking include: ----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off) ----- Environments and templates are unable to be copied
- 11:00 PM London time: LPARs and VMs begin to power on; this may take up to 2 hours to complete
NOTE: - Actions that are scheduled to occur during the maintenance will fail - Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting Skytap Support or send an email to support@skytap.com. Posted on
Sep 30, 2024 - 15:18 UTC
Skytap will be performing infrastructure maintenance in the UK-London-M-2 region: November 10 2024, 12:00 AM London time (November 10 2024, 00:00 UTC).
The maintenance duration is expected to be up to 4.5 hours.
During this maintenance window: - 12:00 AM London time: All LPARs and VMs in the region will be locked and shutdown. Effects of locking include: ----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off) ----- Environments and templates are unable to be copied
- 3:30 AM London time: LPARs and VMs begin to power on; this may take up to 1 hour to complete
NOTE: - Actions that are scheduled to occur during the maintenance will fail - Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes
If you have any questions about this maintenance, you can open a support request by visiting Skytap Support or send an email to support@skytap.com. Posted on
Oct 14, 2024 - 15:44 UTC
Resolved -
The networking issue in our CN-HongKong-M-1 Region has now been resolved.
The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown)
This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Oct 17, 13:38 UTC
Investigating -
We are currently investigating alerts related to a possible networking issue in our CN-HongKong-M-1 Region.
A limited subset of customers may experience a brief disruption of network connectivity.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Oct 17, 13:29 UTC
Resolved -
The networking issue in our US-Virginia-M-1 Region has now been resolved.
The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown)
This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Oct 16, 15:44 UTC
Identified -
We have identified a networking issue in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
Oct 16, 15:01 UTC
Investigating -
We are currently investigating alerts related to a possible networking issue in our US-Virginia-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Oct 16, 14:48 UTC
Completed -
The scheduled maintenance has been completed.
Oct 13, 03:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 UTC
Scheduled -
Skytap will be performing infrastructure maintenance in the NL-Amsterdam-M-1 region on: October 13 2024, 12:00 AM CEST (October 12 2024, 22:00 UTC).
The maintenance duration is expected to be up to 5.5 hours.
During this maintenance window:
- 12:00 AM CEST: All LPARs in the region will be locked and shutdown. Effects of locking include: --- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off) --- Environments and templates are unable to be copied
- 3:40 AM CEST: LPARs begin to power on; this may take up to 1.5 hours to complete
NOTE:
- Actions that are scheduled to occur during the maintenance will fail
- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or send an email to support@skytap.com.
Sep 16, 15:20 UTC