All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CN-HongKong-M-1 Operational
CN-HongKong-M-1 POWER Compute Operational
CN-HongKong-M-1 x86 Compute Operational
CN-HongKong-M-1 Network Operational
CN-HongKong-M-1 Services Operational
CN-HongKong-M-1 Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
IE-Dublin-M-1 Operational
IE-Dublin-M-1 POWER Compute Operational
IE-Dublin-M-1 x86 Compute Operational
IE-Dublin-M-1 Network Operational
IE-Dublin-M-1 Services Operational
IE-Dublin-M-1 Storage Operational
IN-Pune-M-1 Operational
IN-Pune-M-1 - POWER Compute Operational
IN-Pune-M-1 x86 Compute Operational
IN-Pune-M-1 Network Operational
IN-Pune-M-1 Services Operational
IN-Pune-M-1 Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
UK-London-M-1 Operational
UK-London-M-1 POWER Compute Operational
UK-London-M-1 x86 Compute Operational
UK-London-M-1 Networking Operational
UK-London-M-1 Services Operational
UK-London-M-1 Storage Operational
UK-London-M-2 Operational
UK-London-M-2 POWER Compute Operational
UK-London-M-2 x86 Compute Operational
UK-London-M-2 Networking Operational
UK-London-M-2 Services Operational
UK-London-M-2 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in NL-Amsterdam-M-1 region Oct 12, 2024 22:00 - Oct 13, 2024 03:30 UTC
Skytap will be performing infrastructure maintenance in the NL-Amsterdam-M-1 region on:
October 13 2024, 12:00 AM CEST (October 12 2024, 22:00 UTC).

The maintenance duration is expected to be up to 5.5 hours.

During this maintenance window:

- 12:00 AM CEST: All LPARs in the region will be locked and shutdown. Effects of locking include:
--- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
--- Environments and templates are unable to be copied

- 3:40 AM CEST: LPARs begin to power on; this may take up to 1.5 hours to complete


NOTE:

- Actions that are scheduled to occur during the maintenance will fail

- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes

Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.

If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or send an email to support@skytap.com.
Posted on Sep 16, 2024 - 15:20 UTC
Maintenance in EMEA region Oct 25, 2024 16:00 - Oct 26, 2024 00:00 UTC
Skytap will be performing infrastructure maintenance in the EMEA region:
October 25 2024, 5:00 PM London time (October 25 2024, 16:00 UTC).

The maintenance duration is expected to be up to 8 hours.

During this maintenance window:
- 5:00 PM London time: All LPARs and VMs in the region will be locked and shutdown. Effects of locking include:
----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
----- Environments and templates are unable to be copied

- 11:00 PM London time: LPARs and VMs begin to power on; this may take up to 2 hours to complete

NOTE:
- Actions that are scheduled to occur during the maintenance will fail
- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes

Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.

If you have any questions about this maintenance, you can open a support request by visiting Skytap Support or send an email to support@skytap.com.
Posted on Sep 30, 2024 - 15:18 UTC
Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
HTML5 Client Issues in IN-Pune-M-1
Resolved - The issue with services sub-system in our IN-Pune-M-1 Region has now been resolved.

All customer visible symptoms should now be alleviated:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Oct 7, 02:22 UTC
Identified - We have identified an issue with a services sub-system in our IN-Pune-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to start and HTML5 session
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

We will provide an additional update as soon as there is a significant change in status.
Oct 7, 01:22 UTC
Investigating - We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our IN-Pune-M-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Oct 7, 01:03 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024
Maintenance in IE-Dublin-M-1 region
Completed - The scheduled maintenance has been completed.
Sep 29, 03:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 UTC
Scheduled - Skytap will be performing infrastructure maintenance in the IE-Dublin-M-1 region on:
September 29 2024, 12:00 AM IST (September 28 2024, 23:00 UTC).

The maintenance duration is expected to be up to 5.5 hours.

During this maintenance window:

- 12:00 AM IST: All LPARs and VMs in the region will be locked and shutdown. Effects of locking include:
----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
----- Environments and templates are unable to be copied

- 3:40 AM IST: LPARs begin to power on; this may take up to 1.5 hours to complete

NOTE:

- Actions that are scheduled to occur during the maintenance will fail

- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes

If you have any questions about this maintenance, you can open a support request by visiting http://support.skytap.com or send an email to support@skytap.com.
Aug 30, 13:16 UTC
Sep 28, 2024
Sep 27, 2024

No incidents reported.

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