All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East Operational
US-East x86 Compute Operational
US-East Network Operational
US-East Services Operational
US-East Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Skytap Portal (cloud.skytap.com) unavailable
Resolved - This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.
May 10, 21:36 UTC
Monitoring - We have made preliminary changes to alleviate an issue previously reported with the Skytap Portal Website. Our Engineers continue to work on this issue with high priority.

At this time, cloud.skytap.com should be available.

We will provide an additional update within one hour.
May 10, 21:06 UTC
Investigating - We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is unavailable as of 2021-05-10 20:48 UTC. We are currently investigating this issue.

We will provide an update within one hour.
May 10, 20:48 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Hosting Degradation in US-East
Resolved - The issue related to hosting services in our US-East Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
May 6, 14:18 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-East Region. Our Engineers continue to work on this issue with high priority.

All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully. However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We will provide an additional within one hour.
May 6, 14:06 UTC
Update - We are continuing to work towards resolving issue in the US-East region.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide an update when there is a significant change in the status of this issue.
May 6, 13:26 UTC
Update - We are continuing to work towards resolving issue in the US-East region.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide an update within one hour.
May 6, 12:29 UTC
Identified - We have identified an issue related to hosting services in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide an update within one hour.
May 6, 11:38 UTC
Skytap Portal (cloud.skytap.com) unavailable
Resolved - This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.
May 6, 11:37 UTC
Update - We are continuing to work towards resolving this issue with the highest possible priority. At this time customers are unable to login to cloud.skytap.com. Currently it is not possible for customers to change VM run states.
May 6, 10:55 UTC
Update - We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing login failures as of 1:00 AM PDT May 6. We are currently investigating this issue.

We will provide an update within one hour.
May 6, 09:58 UTC
Identified - We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing login failures as of 1:00 AM PDT May 6. We are currently investigating this issue.

We will provide an update within one hour.
May 6, 08:54 UTC
Investigating - We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is unavailable. We are currently investigating this issue.

We will provide an update within one hour.
May 6, 08:06 UTC
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Hosting Degradation in DE-Frankfurt-I-1
Resolved - The issue related to hosting services in our [DE-Frankfurt-I-1] Region has now been resolved. All customer VMs in this Region should now perform as expected.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
May 3, 15:46 UTC
Monitoring - We have made preliminary changes to alleviate an issue previously reported hosting services in our DE-Frankfurt-I-1 Region. Our Engineers continue to work on this issue with high priority.

Performing should be, and continue to improve to full functionality. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
May 3, 15:29 UTC
Identified - We have identified an issue related to hosting services in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Degraded VM performance

We will provide an update within one hour.
May 3, 14:43 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our DE-Frankfurt-I-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
May 3, 14:31 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Networking Issues in US-Central
Resolved - The issue with network services in our US-Central Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Apr 29, 09:00 UTC
Identified - We have identified an issue with networking services in our US-Central Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity between the affected region and other regions (copy to region, VPN, etc.)
- HTML5 client session disconnects

All run-state operations should perform as expected (power on, power off, suspend, etc.)

We will provide an additional update within one hour.
Apr 29, 08:48 UTC
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