Skytap Status

All Systems Operational

Website Operational

Portal (cloud.skytap.com) Operational

Corporate Site (skytap.com) Operational

APAC Operational

APAC Services Operational

APAC Storage Operational

APAC Network Operational

APAC Compute Operational

AUS-Sydney Operational

AUS-Sydney Services Operational

AUS-Sydney Storage Operational

AUS-Sydney Network Operational

AUS-Sydney Compute Operational

CAN-Toronto Operational

CAN-Toronto Services Operational

CAN-Toronto Storage Operational

CAN-Toronto Network Operational

CAN-Toronto Compute Operational

EMEA Operational

EMEA Services Operational

EMEA Storage Operational

EMEA Network Operational

EMEA Compute Operational

US-Central Operational

US-Central Services Operational

US-Central Storage Operational

US-Central Network Operational

US-Central Compute Operational

US-East Operational

US-East Services Operational

US-East Storage Operational

US-East Network Operational

US-East Compute Operational

US-East-2 Operational

US-East-2 Services Operational

US-East-2 Storage Operational

US-East-2 Network Operational

US-East-2 Compute Operational

US-West Operational

US-West Services Operational

US-West Storage Operational

US-West Network Operational

US-West Compute Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

Network Issues in US-East

Resolved - The issue with the network sub-system in our US-East Region has now been resolved.

The following symptoms should now be alleviated:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.

Incident Timeline:
Start: 2018-12-12 19:37 UTC
End: 2018-12-13 00:34 UTC

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Dec 13, 00:42 UTC

Monitoring - We have have made preliminary changes to alleviate an issue previously detected with the network sub-system in our US-East Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 13, 00:10 UTC

Update - We have identified an issue related to network services in our US-East Region. Our Engineers working with a hardware vendor to diagnose and troubleshoot issues.

Symptoms for this issue may include:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 12, 23:10 UTC

Update - We have identified an issue related to network services in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- Some VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 12, 20:54 UTC

Identified - We have identified an issue related to network services in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- Some VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 12, 20:02 UTC

Monitoring - We have have made preliminary changes to alleviate an issue previously deteced with the network sub-system in our US-East Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Some VMs in the region may report being disconnected from their storage
- Some VMs in the region may fail to change state

We will provide an additional update within one hour.
Dec 12, 19:48 UTC

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Issue affecting Shared Drive in APAC

Resolved - An issue affecting the Shared Drive in our APAC region has been resolved as of December 7th, 2018 at 03:26 UTC. The following symptoms should now be alleviated:

- Some customer Environments in our APAC Region may have taken longer than usual to change state (for example: run, suspend, shutdown)
- Some customer Environments in our APAC Region may have failed to run
- Environments that had been run recently (during or leading up to this incident) may not have had connectivity to their account's APAC shared drive

If you have a VM or Environment in APAC that does not have connectivity to the Shared Drive, this can be resolved by suspending and then resuming that resource.

If you have a VM or Environment reporting another error or issue that you believe to be related to this incident, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-06 01:05
End: 2018-12-07 03:26
Dec 7, 03:30 UTC

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

Hosting Issues in US-East

Resolved - An issue affecting runstate operations in our US-East region has been resolved as of December 4th, 2018 at 17:45 UTC. While cloud.skytap.com remained accessible, some runstate operations against VMs in this region would have failed.

Running VMs in this region or other regions were not functionally impacted by this incident, and remained accessible for the duration.

If you have a VM or environment reporting an error or issue that you believe to be related to this incident, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-04 17:30
End: 2018-12-04 17:45
Dec 4, 17:45 UTC

Dec 3, 2018

Network Issues in AUS-Sydney

Resolved - The network related issue in our AUS-Sydney Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-03 17:22
End: 2018-12-03 20:33
Dec 3, 20:40 UTC

Update - Our Engineers continue to work on this issue with high priority. We will provide an additional update within one hour.
Dec 3, 19:40 UTC

Update - Our Engineers continue to work on this issue with high priority. We will provide an additional update within one hour.
Dec 3, 18:40 UTC

Identified - We have identified a network related issue in our AUS-Sydney Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region

We will provide an additional update within one hour.
Dec 3, 17:42 UTC

Hosting Issues in US-East

Resolved - An issue affecting runstate operations in our US-East region has been resolved as of December 3rd, 2018 at 18:19 UTC. While cloud.skytap.com remained accessible, some runstate operations against VMs in this region would have failed.

Running VMs in this region or other regions were not functionally impacted by this incident, and remained accessible for the duration.

If you have a VM or environment reporting an error or issue that you believe to be related to this incident, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-03 18:07
End: 2018-12-03 18:19
Dec 3, 18:25 UTC

Dec 2, 2018

No incidents reported.