Resolved -
The issue related to hosting services in our DE-Frankfurt-I-1 Region has now been resolved.
At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Dec 4, 01:14 UTC
Update -
We are continuing to works towards resolving an issue related to hosting services in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Dec 4, 00:50 UTC
Identified -
We have identified an issue related to hosting services in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Dec 3, 23:54 UTC
Investigating -
We are investigating reports regarding an issue related to hosting services in our DE-Frankfurt-I-1 Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Dec 3, 23:44 UTC
Completed -
The scheduled maintenance has been completed.
Dec 2, 19:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:01 UTC
Scheduled -
During this maintenance window:
All VMs and LPARs in the region will be locked. Effects of locking include: - VMs or LPARs are unable to change state (ie, suspend, resume, shutdown, poweroff) - Environments and templates are unable to be copied
All VM/LPAR networking will be intermittently disrupted, including: - Local networks - WANs (VPNs and ExpressRoutes) - Public internet connectivity - Published service connectivity
The Skytap SRA client will be intermittently disrupted.
LPARs with storage I/O sensitive workloads may want to proactively shutdown before this activity begins, however, in our experience the majority of applications will not be impacted by this maintenance activity.
Actions that are scheduled to occur during the maintenance will fail.
Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or simply send an email to support@skytap.com.
Dec 1, 16:20 UTC
Resolved -
We have resolved a storage issue in our US-Central Region.
Symptoms for this issue may have included: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail
Notifications have been sent to owners of effected VMs.
Dec 2, 11:30 UTC
Completed -
The scheduled maintenance has been completed.
Nov 24, 23:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 UTC
Scheduled -
During this maintenance window:
All VMs and LPARs in the region will be locked. Effects of locking include: - VMs or LPARs are unable to change state (ie, suspend, resume, shutdown, poweroff) - Environments and templates are unable to be copied
All VM/LPAR networking will be intermittently disrupted, including: - Local networks - WANs (VPNs and ExpressRoutes) - Public internet connectivity - Published service connectivity
The Skytap SRA client will be intermittently disrupted
LPARs with storage I/O sensitive workloads may want to proactively shutdown before this activity begins, however, in our experience the majority of applications will not be impacted by this maintenance activity.
Actions that are scheduled to occur during the maintenance will fail.
Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.
Nov 24, 17:09 UTC