Skytap Status

All Systems Operational

Website Operational

Portal (cloud.skytap.com) Operational

Corporate Site (skytap.com) Operational

Course Manager Operational

APAC-2 Operational

APAC-2 x86 Compute Operational

APAC-2 Network Operational

APAC-2 Services Operational

APAC-2 Storage Operational

AU-Sydney-I-1 Operational

AU-Sydney-I-1 x86 Compute Operational

AU-Sydney-I-1 Network Operational

AU-Sydney-I-1 Services Operational

AU-Sydney-I-1 Storage Operational

CAN-Toronto Operational

CAN-Toronto POWER Compute Operational

CAN-Toronto x86 Compute Operational

CAN-Toronto Network Operational

CAN-Toronto Services Operational

CAN-Toronto Storage Operational

CN-HongKong-M-1 Operational

CN-HongKong-M-1 POWER Compute Operational

CN-HongKong-M-1 x86 Compute Operational

CN-HongKong-M-1 Network Operational

CN-HongKong-M-1 Services Operational

CN-HongKong-M-1 Storage Operational

DE-Frankfurt-I-1 Operational

DE-Frankfurt-I-1 x86 Compute Operational

DE-Frankfurt-I-1 Network Operational

DE-Frankfurt-I-1 Services Operational

DE-Frankfurt-I-1 Storage Operational

EMEA Operational

EMEA POWER Compute Operational

EMEA x86 Compute Operational

EMEA Network Operational

EMEA Services Operational

EMEA Storage Operational

IE-Dublin-M-1 Operational

IE-Dublin-M-1 POWER Compute Operational

IE-Dublin-M-1 x86 Compute Operational

IE-Dublin-M-1 Network Operational

IE-Dublin-M-1 Services Operational

IE-Dublin-M-1 Storage Operational

IN-Pune-M-1 Operational

IN-Pune-M-1 - POWER Compute Operational

IN-Pune-M-1 x86 Compute Operational

IN-Pune-M-1 Network Operational

IN-Pune-M-1 Services Operational

IN-Pune-M-1 Storage Operational

NL-Amsterdam-M-1 Operational

NL-Amsterdam-M-1 POWER Compute Operational

NL-Amsterdam-M-1 x86 Compute Operational

NL-Amsterdam-M-1 Network Operational

NL-Amsterdam-M-1 Services Operational

NL-Amsterdam-M-1 Storage Operational

SG-Singapore-M-1 Operational

SG-Singapore-M-1 POWER Compute Operational

SG-Singapore-M-1 x86 Compute Operational

SG-Singapore-M-1 Network Operational

SG-Singapore-M-1 Services Operational

SG-Singapore-M-1 Storage Operational

UK-London-M-1 Operational

UK-London-M-1 POWER Compute Operational

UK-London-M-1 x86 Compute Operational

UK-London-M-1 Networking Operational

UK-London-M-1 Services Operational

UK-London-M-1 Storage Operational

UK-London-M-2 Operational

UK-London-M-2 POWER Compute Operational

UK-London-M-2 x86 Compute Operational

UK-London-M-2 Networking Operational

UK-London-M-2 Services Operational

UK-London-M-2 Storage Operational

US-Central Operational

US-Central POWER Compute Operational

US-Central x86 Compute Operational

US-Central Network Operational

US-Central Services Operational

US-Central Storage Operational

US-East-2 Operational

US-East-2 x86 Compute Operational

US-East-2 Network Operational

US-East-2 Services Operational

US-East-2 Storage Operational

US-Texas-M-1 Operational

US-Texas-M-1 POWER Compute Operational

US-Texas-M-1 x86 Compute Operational

US-Texas-M-1 Networking Operational

US-Texas-M-1 Services Operational

US-Texas-M-1 Storage Operational

US-Virginia-M-1 Operational

US-Virginia-M-1 POWER Compute Operational

US-Virginia-M-1 x86 Compute Operational

US-Virginia-M-1 Network Operational

US-Virginia-M-1 Services Operational

US-Virginia-M-1 Storage Operational

US-West Operational

US-West POWER Compute Operational

US-West x86 Compute Operational

US-West Network Operational

US-West Services Operational

US-West Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in US-Virginia-M-1 region Sep 22, 2024 04:00-04:10 UTC

Skytap will be performing a short ExpressRoute infrastructure maintenance in the US-Virginia-M-1 region on:
September 22 2024, 12:00 AM ET (September 22 2024, 04:00 UTC).

During this maintenance window:

- All ExpressRoutes in the Skytap US-Virginia-M-1 region may experience loss of connectivity for up to 10 minutes.

NOTE:

- For ExpressRoute sensitive workloads, you may want to ensure your workload has properly recovered when the maintenance concludes.

If you have any questions about this maintenance, you can open a support request by visiting http://support.skytap.com or send an email to support@skytap.com
Posted on Sep 16, 2024 - 14:39 UTC

Maintenance in IE-Dublin-M-1 region Sep 28, 2024 23:00 - Sep 29, 2024 04:30 UTC

Skytap will be performing infrastructure maintenance in the IE-Dublin-M-1 region on:
September 29 2024, 12:00 AM IST (September 28 2024, 23:00 UTC).

The maintenance duration is expected to be up to 5.5 hours.

During this maintenance window:

- 12:00 AM IST: All LPARs and VMs in the region will be locked and shutdown. Effects of locking include:
----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
----- Environments and templates are unable to be copied

- 3:40 AM IST: LPARs begin to power on; this may take up to 1.5 hours to complete

NOTE:

- Actions that are scheduled to occur during the maintenance will fail

- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes

If you have any questions about this maintenance, you can open a support request by visiting http://support.skytap.com or send an email to support@skytap.com.
Posted on Aug 30, 2024 - 13:16 UTC

Maintenance in NL-Amsterdam-M-1 region Oct 12, 2024 22:00 - Oct 13, 2024 03:30 UTC

Skytap will be performing infrastructure maintenance in the NL-Amsterdam-M-1 region on:
October 13 2024, 12:00 AM CEST (October 12 2024, 22:00 UTC).

The maintenance duration is expected to be up to 5.5 hours.

During this maintenance window:

- 12:00 AM CEST: All LPARs in the region will be locked and shutdown. Effects of locking include:
--- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
--- Environments and templates are unable to be copied

- 3:40 AM CEST: LPARs begin to power on; this may take up to 1.5 hours to complete

NOTE:

- Actions that are scheduled to occur during the maintenance will fail

- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes

Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.

If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or send an email to support@skytap.com.
Posted on Sep 16, 2024 - 15:20 UTC

Past Incidents

Sep 18, 2024

Network Issues in APAC2

Resolved - The networking issue in our APAC2 Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)

This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Sep 18, 18:51 UTC

Identified - We have identified a networking issue in our APAC2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)

We will provide an additional update within one hour.
Sep 18, 17:22 UTC

Investigating - We are currently investigating alerts related to a possible networking issue in our APAC2 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Sep 18, 16:56 UTC

Sep 17, 2024

Network Issues in US-Texas-M-1

Resolved - The networking issue in our US-Texas-M-1 Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Sep 17, 13:47 UTC

Investigating - We are currently investigating alerts related to a possible networking issue in our US-Texas-M-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Sep 17, 13:30 UTC

Sep 16, 2024

Hosting Degradation in NL-Amsterdam-M-1

Resolved - The issue related to hosting services in our NL-Amsterdam-M-1 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to changed to a running state

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 16, 13:54 UTC

Identified - We have identified an issue related to hosting services in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some x86 virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running x86 virtual machines in this region to be saved as a template or copied

We will provide an update within one hour.
Sep 16, 12:42 UTC

Investigating - We are investigating reports regarding an issue related to x86 hosting services in our NL-Amsterdam-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Sep 16, 11:47 UTC

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

Network Issues in NL-Amsterdam-M-1 and CN-Hongkong-M-1

Resolved - The networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Sep 10, 20:37 UTC

Update - We have identified a networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions. Our Engineers are continuing to actively work on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.
Sep 10, 19:39 UTC

Identified - We have identified a networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.
Sep 10, 18:40 UTC

Hosting Degradation in EMEA

Resolved - The issue related to hosting services in our EMEA Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied, or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 10, 17:14 UTC

Update - We have identified an issue related to x86 hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state to running

We will provide an update as soon as there is a significant change in status.
Sep 10, 10:20 UTC

Identified - We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Sep 10, 09:17 UTC

Investigating - We are investigating reports regarding an issue related to hosting services in our EMEA Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Sep 10, 08:21 UTC

Sep 9, 2024

Hosting Degradation in EMEA

Resolved - The issue related to hosting services in our EMEA Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 9, 16:23 UTC

Update - Our Engineers are still actively working on this issue with high priority.
Sep 9, 10:36 UTC

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.