All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CN-HongKong-M-1 Operational
CN-HongKong-M-1 POWER Compute Operational
CN-HongKong-M-1 x86 Compute Operational
CN-HongKong-M-1 Network Operational
CN-HongKong-M-1 Services Operational
CN-HongKong-M-1 Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
IE-Dublin-M-1 Operational
IE-Dublin-M-1 POWER Compute Operational
IE-Dublin-M-1 x86 Compute Operational
IE-Dublin-M-1 Network Operational
IE-Dublin-M-1 Services Operational
IE-Dublin-M-1 Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
UK-London-M-1 Operational
UK-London-M-1 POWER Compute Operational
UK-London-M-1 x86 Compute Operational
UK-London-M-1 Networking Operational
UK-London-M-1 Services Operational
UK-London-M-1 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2022

No incidents reported today.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Skytap Portal (cloud.skytap.com) issues
Resolved - This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be working as expected.
Jan 13, 01:00 UTC
Update - Skytap Portal Website (cloud.skytap.com) is continuing to experience minor performance issues. We are continuing to investigate this issue.

We will provide an update once we have further updates.
Jan 12, 23:47 UTC
Update - Skytap Portal Website (cloud.skytap.com) is still experiencing some performance issues. We are continuing to investigate this issue.

We will provide an update within one hour.
Jan 12, 22:39 UTC
Identified - We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues as of Wednesday, January 12, 2022, at 1:30 PM PST. We are currently investigating this issue.

We will provide an update within one hour.
Jan 12, 21:37 UTC
Jan 12, 2022
Jan 11, 2022
Network Issues in US-Central
Resolved - The issue with a network sub-system in our US-Central Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Jan 11, 17:42 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported with a network sub-system in our US-Central Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

We will provide an additional update within one hour.
Jan 11, 17:26 UTC
Identified - We have identified an issue with a network sub-system in our US-Central Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.
Jan 11, 16:52 UTC
Update - We are continuing to investigate this issue.
Jan 11, 16:50 UTC
Investigating - We are currently investigating alerts related to a possible networking issue in our US-Central Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Jan 11, 16:21 UTC
Hosting Degradation in UK-London-M-1
Resolved - The issue related to hosting services in our UK-London-M-1 Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Jan 11, 09:35 UTC
Identified - We have identified an issue related to hosting services in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide an update within one hour.
Jan 11, 09:07 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our UK-London-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Jan 11, 08:56 UTC
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
HTML5 Client Issues in US-West
Resolved - The issue with a services sub-system in our US-West Region has now been resolved.

All customer visible symptoms should now be alleviated:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Jan 7, 19:19 UTC
Identified - We have identified an issue with a services sub-system in our US-West Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

We will provide an additional update within one hour.
Jan 7, 18:51 UTC
Update - We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our US-West Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Jan 7, 17:51 UTC
Investigating - We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our US-West Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Jan 7, 17:46 UTC
Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage