All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
AU-Sydney-M-1 Operational
AU-Sydney-M-1 Storage Operational
AU-Sydney-M-1 POWER Compute Operational
AU-Sydney-M-1 x86 Compute Operational
AU-Sydney-M-1 Network Operational
AU-Sydney-M-1 Services Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CN-HongKong-M-1 Operational
CN-HongKong-M-1 POWER Compute Operational
CN-HongKong-M-1 x86 Compute Operational
CN-HongKong-M-1 Network Operational
CN-HongKong-M-1 Services Operational
CN-HongKong-M-1 Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
IE-Dublin-M-1 Operational
IE-Dublin-M-1 POWER Compute Operational
IE-Dublin-M-1 x86 Compute Operational
IE-Dublin-M-1 Network Operational
IE-Dublin-M-1 Services Operational
IE-Dublin-M-1 Storage Operational
IN-Pune-M-1 Operational
IN-Pune-M-1 - POWER Compute Operational
IN-Pune-M-1 x86 Compute Operational
IN-Pune-M-1 Network Operational
IN-Pune-M-1 Services Operational
IN-Pune-M-1 Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
UK-London-M-1 Operational
UK-London-M-1 POWER Compute Operational
UK-London-M-1 x86 Compute Operational
UK-London-M-1 Networking Operational
UK-London-M-1 Services Operational
UK-London-M-1 Storage Operational
UK-London-M-2 Operational
UK-London-M-2 POWER Compute Operational
UK-London-M-2 x86 Compute Operational
UK-London-M-2 Networking Operational
UK-London-M-2 Services Operational
UK-London-M-2 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-Virginia-M-2 Operational
US-Virginia-M-2 POWER Compute Operational
US-Virginia-M-2 x86 Compute Operational
US-Virginia-M-2 Network Operational
US-Virginia-M-2 Services Operational
US-Virginia-M-2 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in UK-London-M-1 region Feb 9, 2025 00:00-05:30 UTC
Skytap will be performing maintenance in the UK-London-M-1 region on:
February 9 2025, 12:00 AM London time (February 9 2025 00:00 UTC)

The maintenance duration is expected to be up to 5.5 hours.

During this maintenance window:

12:00 AM London time: All LPARs and VMs in the region will be locked. Effects of locking include:
• VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
• Environments are unable to be copied

12:00 AM London time: A subset of VMs and LPARs in the region will be shutdown. If your account is affected by this shutdown, you will have received a separate notification.

1:05 AM London time: LPARs and VMs that were shutdown begin to power on; this process may take up to 1.5 hours to complete

3:00 AM to 4:20 AM London time: During this period LPARs and VMs in the region may experience short disruptions to various networking services in the region.


Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard at https://status.skytap.com/

If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Posted on Jan 17, 2025 - 20:14 UTC
Maintenance in NL-Amsterdam-M-1 region Feb 16, 2025 00:00-04:10 UTC
Skytap will be performing maintenance in the NL-Amsterdam-M-1 region on:
Febuary 16 2025, 12:00 AM Amsterdam time (Feburary 16 2025 23:00 UTC)


The maintenance duration is expected to be up to 4.1 hours.


During this maintenance window:

12:00 AM Amsterdam time: A subset of VMs and LPARs in the region will be shutdown. If your account is affected by this shutdown, you will have received a separate notification.

1:15 AM Amsterdam time: LPARs and VMs that were previously shutdown begin to power on; this process may take up to 1.75 hours to complete

3:15 AM to 3:35 AM Amsterdam time: During this period LPARs and VMs in the region may experience short disruptions to various networking services in the region.


Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard at https://status.skytap.com/

If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Posted on Jan 17, 2025 - 20:25 UTC
Maintenance in US-Texas-M-1 region Feb 16, 2025 00:00-06:30 UTC
Skytap will be performing maintenance in the US-Texas-M-1 region on:
Febuary 16 2025, 12:00 AM Texas time (Feburary 16 2025 06:00 UTC)


The maintenance duration is expected to be up to 6.5 hours.


During this maintenance window:

12:00 AM Texas time: A subset of VMs and LPARs in the region will be shutdown. If your account is affected by this shutdown, you will have received a separate notification.

1:05 AM Texas time: LPARs and VMs that were previously shutdown begin to power on; this process may take up to 2 hours to complete

4:00 AM to 5:20 AM Texas time: During this period LPARs and VMs in the region may experience short disruptions to various networking services in the region.


Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard at https://status.skytap.com/

If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Posted on Jan 17, 2025 - 20:32 UTC
Maintenance in CN-HongKong-M-1 region Feb 22, 2025 16:00-21:30 UTC
Skytap will be performing maintenance in the CN-HongKong-M-1 region on:
Febuary 23 2025, 12:00 AM Hong Kong time (Feburary 22 2025 16:00 UTC)


The maintenance duration is expected to be up to 5.5 hours.


During this maintenance window:

12:00 AM Hong Kong time: All VM and LPARs in the region will be locked. A subset of VMs/LPARs in the region will be shutdown. If your account is affected by this shutdown, you will have received a separate notification. Effects of locking include:
• VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
• Environments are unable to be copied

1:05 AM Hong Kong time: LPARs and VMs that were previously shutdown begin to power on; this process may take up to 1.5 hours to complete.

2:55 AM to 4:15 AM Hong Kong time: During this period LPARs and VMs in the region may experience short disruptions to various networking services in the region.


Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard at https://status.skytap.com/

If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Posted on Jan 28, 2025 - 17:43 UTC
Maintenance in US-Central region Feb 23, 2025 06:00-12:30 UTC
Skytap will be performing maintenance in the US-Central region on:
Febuary 23 2025, 12:00 AM Texas time (Feburary 23 2025 06:00 UTC)


The maintenance duration is expected to be up to 6.5 hours.


During this maintenance window:

12:00 AM Texas time: All LPARs and VMs in the region will be locked. A subset of VMs and LPARs in the region will be shutdown. If your account is affected by this shutdown, you will have received a separate notification. Effects of locking include:
• VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
• Environments are unable to be copied

1:45 AM Texas time: LPARs and VMs that were previously shutdown begin to power on; this process may take up to 2 hours to complete.

4:00 AM to 5:30 AM Texas time: During this period LPARs in the region may experience short disruptions to various networking services in the region.

5:50 AM Texas time: All LPARs and VMs in the region will be unlocked.


Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard at https://status.skytap.com/

If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Posted on Jan 28, 2025 - 18:12 UTC
Maintenance in US-Virginia-M-1 region Mar 2, 2025 05:00-13:00 UTC
Skytap is adjusting this planned maintenance. It will occour on the same date as indicated in the previous notification, but the order of events has been changed. This notice reflects those changes.

Skytap will be performing maintenance in the US-Virginia-M-1 region on:
March 2 2025, 12:00 AM Virginia time (March 2 2025 05:00 UTC)

The maintenance duration is expected to be up to 7 hours.

During this maintenance window:

12:00 AM Virginia time: All LPARs and VMs in the region will be locked. A subset of VMs/LPARs in the region will be shutdown. If your account is affected by this shutdown, you will have received a separate notification. Effects of locking include:
• VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
• Environments are unable to be copied

12:30 AM to 1:55 AM Virginia time: During this period LPARs and VMs in the region may experience short disruptions to various networking services in the region.

2:30 AM Virginia time: The specific environments listed below will be shutdown

4:15 AM Virginia time: LPARs and VMs that were shutdown begin to power on; this process may take up to 2 hours and 15 minutes to complete.

6:30 AM Virginia time: All LPARs and VMs in the region will be unlocked. This process may take up to 15 minutes to complete.


Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard at https://status.skytap.com/

If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Posted on Mar 02, 2025 - 05:00 UTC
Past Incidents
Feb 6, 2025

No incidents reported today.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025
Resolved - The issue related to hosting services in our CAN-Toronto Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Jan 27, 22:26 UTC
Monitoring - We have made preliminary changes to alleviate an issue previously reported hosting services in our CAN-Toronto Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Jan 27, 21:48 UTC
Update - We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers continue to work on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

Jan 27, 16:48 UTC
Identified - We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

We will provide an update within one hour.

Jan 27, 15:50 UTC
Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 00:00 UTC
Scheduled - Skytap will be performing maintenance in the UK-London-M-2 region on:
January 26 2025, 12:00 AM London time (January 26 2025 00:00 UTC)

The maintenance duration is expected to be up to 2.0 hours.

During this maintenance window:

12:00 AM London time: A limited subset of LPARs and VMs in this region will be locked and shutdown. Effects of locking include:
• VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off)
• Environments are unable to be copied

Note: Customers with specifically affected environments will have been sent a separate notification. Please refer to that notification for further information.

12:45 AM London time: LPARs and VMs begin to power on and unlock; this process may take up to 1.25 hours to complete

Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard at https://status.skytap.com/

If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com.

Jan 17, 20:04 UTC
Jan 25, 2025
Resolved - The storage issue in our UK-London-M-1 Region has now been resolved.

The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

Jan 25, 21:07 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported hosting services in our UK-London-M-1 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Jan 25, 20:57 UTC
Identified - We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail

We will provide an additional update within one hour.

Jan 25, 20:36 UTC
Investigating - We are currently investigating alerts related to a possible storage issue in our UK-London-M-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Jan 25, 20:15 UTC
Resolved - The issue related to hosting services in our CAN-Toronto x86 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change to a running state

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Jan 25, 00:26 UTC
Identified - We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some x86 virtual machines in this region to change to a running state

We will provide an update as soon as there is a significant change in status.

Jan 24, 19:44 UTC
Jan 24, 2025
Resolved - The issue related to hosting services in our CAN-Toronto Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change to a running state


This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Jan 24, 18:15 UTC
Identified - We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some x86 virtual machines in this region to change to a running state

We will provide an update as soon as there is a significant change in status.

Jan 24, 16:44 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our CAN-Toronto Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Jan 24, 16:12 UTC
Jan 23, 2025
Resolved - The issue related to hosting services in our EMEA Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Jan 23, 11:18 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported hosting services in our EMEA Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Jan 23, 11:15 UTC
Identified - We have identified a storage issue in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail

We will provide an additional update within one hour.

Jan 23, 11:14 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our EMEA Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Jan 23, 10:46 UTC