Skytap will be performing infrastructure maintenance in the NL-Amsterdam-M-1 region on: October 13 2024, 12:00 AM CEST (October 12 2024, 22:00 UTC).
The maintenance duration is expected to be up to 5.5 hours.
During this maintenance window:
- 12:00 AM CEST: All LPARs in the region will be locked and shutdown. Effects of locking include: --- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off) --- Environments and templates are unable to be copied
- 3:40 AM CEST: LPARs begin to power on; this may take up to 1.5 hours to complete
NOTE:
- Actions that are scheduled to occur during the maintenance will fail
- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting support.skytap.com or send an email to support@skytap.com. Posted on
Sep 16, 2024 - 15:20 UTC
Skytap will be performing infrastructure maintenance in the EMEA region: October 25 2024, 5:00 PM London time (October 25 2024, 16:00 UTC).
The maintenance duration is expected to be up to 8 hours.
During this maintenance window: - 5:00 PM London time: All LPARs and VMs in the region will be locked and shutdown. Effects of locking include: ----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off) ----- Environments and templates are unable to be copied
- 11:00 PM London time: LPARs and VMs begin to power on; this may take up to 2 hours to complete
NOTE: - Actions that are scheduled to occur during the maintenance will fail - Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes
Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.
If you have any questions about this maintenance, you can open a support request by visiting Skytap Support or send an email to support@skytap.com. Posted on
Sep 30, 2024 - 15:18 UTC
Resolved -
The issue with services sub-system in our IN-Pune-M-1 Region has now been resolved.
All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Oct 7, 02:22 UTC
Identified -
We have identified an issue with a services sub-system in our IN-Pune-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability to start and HTML5 session - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects
We will provide an additional update as soon as there is a significant change in status.
Oct 7, 01:22 UTC
Investigating -
We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our IN-Pune-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Oct 7, 01:03 UTC
Completed -
The scheduled maintenance has been completed.
Sep 29, 03:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 UTC
Scheduled -
Skytap will be performing infrastructure maintenance in the IE-Dublin-M-1 region on: September 29 2024, 12:00 AM IST (September 28 2024, 23:00 UTC).
The maintenance duration is expected to be up to 5.5 hours.
During this maintenance window:
- 12:00 AM IST: All LPARs and VMs in the region will be locked and shutdown. Effects of locking include: ----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off) ----- Environments and templates are unable to be copied
- 3:40 AM IST: LPARs begin to power on; this may take up to 1.5 hours to complete
NOTE:
- Actions that are scheduled to occur during the maintenance will fail
- Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes
If you have any questions about this maintenance, you can open a support request by visiting http://support.skytap.com or send an email to support@skytap.com.
Aug 30, 13:16 UTC