All Systems Operational
Website Operational
Portal (cloud.skytap.com)   Operational
Corporate Site (skytap.com)   Operational
APAC Operational
APAC Services   Operational
APAC Storage   Operational
APAC Network   Operational
APAC Compute   Operational
AUS-Sydney Operational
AUS-Sydney Services   Operational
AUS-Sydney Storage   Operational
AUS-Sydney Network   Operational
AUS-Sydney Compute   Operational
CAN-Toronto Operational
CAN-Toronto Services   Operational
CAN-Toronto Storage   Operational
CAN-Toronto Network   Operational
CAN-Toronto Compute   Operational
EMEA Operational
EMEA Services   Operational
EMEA Storage   Operational
EMEA Network   Operational
EMEA Compute   Operational
US-Central Operational
US-Central Services   Operational
US-Central Storage   Operational
US-Central Network   Operational
US-Central Compute   Operational
US-East Operational
US-East Services   Operational
US-East Storage   Operational
US-East Network   Operational
US-East Compute   Operational
US-East-2 Operational
US-East-2 Services   Operational
US-East-2 Storage   Operational
US-East-2 Network   Operational
US-East-2 Compute   Operational
US-West Operational
US-West Services   Operational
US-West Storage   Operational
US-West Network   Operational
US-West Compute   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018
Resolved - The issue with the network sub-system in our US-East Region has now been resolved.

The following symptoms should now be alleviated:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.

Incident Timeline:
Start: 2018-12-12 19:37 UTC
End: 2018-12-13 00:34 UTC

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Dec 13, 00:42 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously detected with the network sub-system in our US-East Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 13, 00:10 UTC
Update - We have identified an issue related to network services in our US-East Region. Our Engineers working with a hardware vendor to diagnose and troubleshoot issues.

Symptoms for this issue may include:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 12, 23:10 UTC
Update - We have identified an issue related to network services in our US-East Region. Our Engineers working with a hardware vendor to diagnose and troubleshoot issues.

Symptoms for this issue may include:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 12, 21:58 UTC
Update - We have identified an issue related to network services in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- Some VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 12, 20:54 UTC
Identified - We have identified an issue related to network services in our US-East Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Some VMs in the region may report being disconnected from their storage
- Some VMs may experience Guest Operating system poor performance
- Some VMs in the region may fail to change state
- Some users may be disconnected from HTML5 and other connections to their VM

We will provide an update within one hour.
Dec 12, 20:02 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously deteced with the network sub-system in our US-East Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Some VMs in the region may report being disconnected from their storage
- Some VMs in the region may fail to change state

We will provide an additional update within one hour.
Dec 12, 19:48 UTC
Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - An issue affecting the Shared Drive in our APAC region has been resolved as of December 7th, 2018 at 03:26 UTC. The following symptoms should now be alleviated:

- Some customer Environments in our APAC Region may have taken longer than usual to change state (for example: run, suspend, shutdown)
- Some customer Environments in our APAC Region may have failed to run
- Environments that had been run recently (during or leading up to this incident) may not have had connectivity to their account's APAC shared drive

If you have a VM or Environment in APAC that does not have connectivity to the Shared Drive, this can be resolved by suspending and then resuming that resource.

If you have a VM or Environment reporting another error or issue that you believe to be related to this incident, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-06 01:05
End: 2018-12-07 03:26
Dec 7, 03:30 UTC
Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - An issue affecting runstate operations in our US-East region has been resolved as of December 4th, 2018 at 17:45 UTC. While cloud.skytap.com remained accessible, some runstate operations against VMs in this region would have failed.

Running VMs in this region or other regions were not functionally impacted by this incident, and remained accessible for the duration.

If you have a VM or environment reporting an error or issue that you believe to be related to this incident, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-04 17:30
End: 2018-12-04 17:45
Dec 4, 17:45 UTC
Dec 3, 2018
Resolved - The network related issue in our AUS-Sydney Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-03 17:22
End: 2018-12-03 20:33
Dec 3, 20:40 UTC
Update - Our Engineers continue to work on this issue with high priority. We will provide an additional update within one hour.
Dec 3, 19:40 UTC
Update - Our Engineers continue to work on this issue with high priority. We will provide an additional update within one hour.
Dec 3, 18:40 UTC
Identified - We have identified a network related issue in our AUS-Sydney Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region

We will provide an additional update within one hour.
Dec 3, 17:42 UTC
Resolved - An issue affecting runstate operations in our US-East region has been resolved as of December 3rd, 2018 at 18:19 UTC. While cloud.skytap.com remained accessible, some runstate operations against VMs in this region would have failed.

Running VMs in this region or other regions were not functionally impacted by this incident, and remained accessible for the duration.

If you have a VM or environment reporting an error or issue that you believe to be related to this incident, please contact Skytap Support (support@skytap.com) for immediate assistance.

Impact Timeline (UTC)
Start: 2018-12-03 18:07
End: 2018-12-03 18:19
Dec 3, 18:25 UTC
Dec 2, 2018

No incidents reported.