All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 Services Operational
APAC-2 Storage Operational
APAC-2 Network Operational
APAC-2 x86 Compute Operational
AUS-Sydney Operational
AUS-Sydney Services Operational
AUS-Sydney Storage Operational
AUS-Sydney Network Operational
AUS-Sydney x86 Compute Operational
CAN-Toronto Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
CAN-Toronto Network Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto POWER Compute Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 x86 Compute Operational
EMEA Operational
EMEA Services Operational
EMEA Storage Operational
EMEA Network Operational
EMEA x86 Compute Operational
EMEA POWER Compute Operational
US-Central Operational
US-Central Services Operational
US-Central Storage Operational
US-Central Network Operational
US-Central x86 Compute Operational
US-Central POWER Compute Operational
US-East Operational
US-East Services Operational
US-East Storage Operational
US-East Network Operational
US-East x86 Compute Operational
US-East-2 Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-East-2 Network Operational
US-East-2 x86 Compute Operational
US-West Operational
US-West Services Operational
US-West Storage Operational
US-West Network Operational
US-West x86 Compute Operational
US-West POWER Compute Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 POWER Compute Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We wanted to advise you that we will be performing maintenance on the Skytap Portal (cloud.skytap.com), which will affect every Skytap Region. The maintenance will begin on Saturday, September 26th, 2020 at 9:30 AM PDT (Saturday, September 26th, 2020, at 16:30 UTC), and is scheduled to last up to two hours.

At the beginning of this maintenance window, Skytap User Account login functionality will be disabled for the duration of the maintenance activity, and any users logged in to the Skytap Portal will be logged out automatically. Web-based access to all running VMs, including the browser-based HTML5 client and Sharing Portals, will be unavailable during the maintenance. Other access methods, such as Public IP or Published Service will continue to be accessible.

Additionally, state changes and sequencing actions (ie, suspend, resume, shutdown) will not be possible during this maintenance. VMs that were running prior to the maintenance window will continue to run, and will not be affected. Actions that are scheduled to occur during the maintenance will instead occur after the maintenance has completed. Finally, Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.

Please open a ticket with Skytap Support with any questions you may have: https://cloud.skytap.com/support.
Posted on Sep 14, 15:14 UTC
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020
Resolved - The issue related to hosting services in our EMRA Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Sep 7, 10:49 UTC
Monitoring - We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region that affects FTP/SFTP connections to/from that Region.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:

* Creating new FTP/SFTP connections
* Disconnects from existing FTP/SFTP sessions
* Speed or stability issues when using FTP/SFTP

We will provide an update within one hour.
Sep 7, 10:31 UTC
Identified - We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted

We will provide an update within one hour.
Sep 7, 10:25 UTC
Investigating - We are investigating reports regarding an issue related to hosting services in our EMEA Region.

Some VMs may fail to change run state.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Sep 7, 09:45 UTC