All Systems Operational
Website Operational
Portal (cloud.skytap.com) Operational
Corporate Site (skytap.com) Operational
Course Manager Operational
APAC-2 Operational
APAC-2 x86 Compute Operational
APAC-2 Network Operational
APAC-2 Services Operational
APAC-2 Storage Operational
AU-Sydney-I-1 Operational
AU-Sydney-I-1 x86 Compute Operational
AU-Sydney-I-1 Network Operational
AU-Sydney-I-1 Services Operational
AU-Sydney-I-1 Storage Operational
CAN-Toronto Operational
CAN-Toronto POWER Compute Operational
CAN-Toronto x86 Compute Operational
CAN-Toronto Network Operational
CAN-Toronto Services Operational
CAN-Toronto Storage Operational
DE-Frankfurt-I-1 Operational
DE-Frankfurt-I-1 x86 Compute Operational
DE-Frankfurt-I-1 Network Operational
DE-Frankfurt-I-1 Services Operational
DE-Frankfurt-I-1 Storage Operational
EMEA Operational
EMEA POWER Compute Operational
EMEA x86 Compute Operational
EMEA Network Operational
EMEA Services Operational
EMEA Storage Operational
NL-Amsterdam-M-1 Operational
NL-Amsterdam-M-1 POWER Compute Operational
NL-Amsterdam-M-1 x86 Compute Operational
NL-Amsterdam-M-1 Network Operational
NL-Amsterdam-M-1 Services Operational
NL-Amsterdam-M-1 Storage Operational
SG-Singapore-M-1 Operational
SG-Singapore-M-1 POWER Compute Operational
SG-Singapore-M-1 x86 Compute Operational
SG-Singapore-M-1 Network Operational
SG-Singapore-M-1 Services Operational
SG-Singapore-M-1 Storage Operational
US-Central Operational
US-Central POWER Compute Operational
US-Central x86 Compute Operational
US-Central Network Operational
US-Central Services Operational
US-Central Storage Operational
US-East-2 Operational
US-East-2 x86 Compute Operational
US-East-2 Network Operational
US-East-2 Services Operational
US-East-2 Storage Operational
US-Texas-M-1 Operational
US-Texas-M-1 POWER Compute Operational
US-Texas-M-1 x86 Compute Operational
US-Texas-M-1 Networking Operational
US-Texas-M-1 Services Operational
US-Texas-M-1 Storage Operational
US-Virginia-M-1 Operational
US-Virginia-M-1 POWER Compute Operational
US-Virginia-M-1 x86 Compute Operational
US-Virginia-M-1 Network Operational
US-Virginia-M-1 Services Operational
US-Virginia-M-1 Storage Operational
US-West Operational
US-West POWER Compute Operational
US-West x86 Compute Operational
US-West Network Operational
US-West Services Operational
US-West Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 31, 2021

No incidents reported today.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Resolved - The issue with one storage sub-system in our SG-Singapore-M-1 Region has now been resolved.

It was initially reported that some impact would have occurred due to this incident. After further investigation by our Engineering team, it was confirmed that no impact was experienced. Skytap services continued to perform as expected.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for immediate assistance.
Jul 27, 03:12 UTC
Identified - We have identified an issue with a single storage sub-system in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority.

A small number of customers may experience symptoms such as the following:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail

We will provide an additional update within one hour.
Jul 27, 02:29 UTC
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Completed - The scheduled maintenance has completed and the Skytap Cloud Portal is now available again.

If you experience any errors or have any questions, please open a support case at cloud.skytap.com/support
Jul 24, 19:34 UTC
Update - We have confirmed that the Skytap Portal Website (cloud.skytap.com) is unavailable as of 12:00PM PDT 7/24/21. Our engineers are actively working to resolve this issue.

We will provide an update within one hour.
Jul 24, 19:05 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:01 UTC
Update - Scheduled time for this activity has changed. Please be advised of the new time of July 24th, 2021 at 11:00 AM PDT / 18:00 UTC.
Jul 9, 00:08 UTC
Scheduled - We wanted to advise you that we will be performing maintenance on the Skytap Portal (cloud.skytap.com), which will affect every Skytap Region. The maintenance will begin on Saturday, July 24th, 2021 at 11:00 AM PDT / 18:00 UTC, and is scheduled to last up to one hour.

At the beginning of this maintenance window, Skytap User Account login functionality will be disabled for the duration of the maintenance activity, and any users logged in to the Skytap Portal will be logged out automatically. Web-based access to all running VMs, including the browser-based HTML5 client and Sharing Portals, will be unavailable during the maintenance. Other access methods, such as Public IP or Published Service will continue to be accessible for all Skytap Regions.

Additionally, state changes and sequencing actions (ie, suspend, resume, shutdown) will not be possible during this maintenance. VMs that were running prior to the maintenance window will continue to run and will not be affected. Actions that are scheduled to occur during the maintenance will instead occur after the maintenance has completed. Finally, Copy-to-Region and VM import operations that did not complete before the scheduled maintenance window will fail; they can be manually retried after maintenance completes.

Skytap will actively monitor system health and operations during this time and will post any related service impact to the Skytap Health Dashboard.

Please open a ticket with Skytap Support with any questions you may have: https://cloud.skytap.com/support.

Or simply send an email to us anytime at support@skytap.com.


Thanks,
The Skytap Team
Jun 24, 15:41 UTC
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.