Hosting Degradation in US-Virginia-M-1
Incident
Report for Skytap
Resolved
The issue related to hosting services in our US-Virginia-M-1 Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Monitoring
We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-Virginia-M-1 Region. Our Engineers continue to work on this issue with high priority.
All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully. However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
We will provide an additional within one hour.
All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully. However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
We will provide an additional within one hour.
Update
We are continuing to work towards resolving hosting services in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
Identified
We have identified an issue related to hosting services in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
This incident affected: US-Virginia-M-1 (US-Virginia-M-1 POWER Compute, US-Virginia-M-1 x86 Compute).