HTML5 Client Issues in US-West
Incident
Report for Skytap
Resolved
The issue with a services sub-system in our US-West Region has now been resolved.
All customer visible symptoms should now be alleviated:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
All customer visible symptoms should now be alleviated:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Identified
We have identified an issue with a services sub-system in our US-West Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects
We will provide an additional update within one hour.
Symptoms for this issue may include:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects
We will provide an additional update within one hour.
Update
We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our US-West Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Investigating
We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our US-West Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
This incident affected: US-West (US-West Services).