The issue related to hosting services in our APAC-2 Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Oct 01, 2019 - 20:45 UTC
Update
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
We will provide an update within one hour.
Posted Oct 01, 2019 - 20:33 UTC
Update
We have identified an issue with the hosting and storage sub-systems in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail
We will provide an additional update within one hour.
Posted Oct 01, 2019 - 20:25 UTC
Identified
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
We will provide an update within one hour.
Posted Oct 01, 2019 - 20:09 UTC
This incident affected: APAC-2 (APAC-2 x86 Compute, APAC-2 Storage).