Network Issues in APAC
Incident
Report for Skytap
Resolved
The issue with a network sub-system in our APAC Region has now been resolved.
The following symptoms should now be alleviated:
- Inability to transfer files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when transferring files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when importing or copying new VMs into APAC
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
The following symptoms should now be alleviated:
- Inability to transfer files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when transferring files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when importing or copying new VMs into APAC
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Identified
We have identified an issue with a network sub-system in our APAC Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability to transfer files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when transferring files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when importing or copying new VMs into APAC
We will provide an additional update within one hour.
Symptoms for this issue may include:
- Inability to transfer files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when transferring files to or from the Shared Drive in APAC
- Slow transfer speeds or timeouts when importing or copying new VMs into APAC
We will provide an additional update within one hour.
Investigating
We are currently investigating alerts related to a possible networking issue in our APAC Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.