Network Issues in AUS-Sydney
Incident
Report for Skytap
Resolved
The network related issue in our AUS-Sydney Region has now been resolved.
The following symptoms should now be alleviated:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Impact Timeline (UTC)
Start: 2018-12-03 17:22
End: 2018-12-03 20:33
The following symptoms should now be alleviated:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Impact Timeline (UTC)
Start: 2018-12-03 17:22
End: 2018-12-03 20:33
Update
Our Engineers continue to work on this issue with high priority. We will provide an additional update within one hour.
Update
Our Engineers continue to work on this issue with high priority. We will provide an additional update within one hour.
Identified
We have identified a network related issue in our AUS-Sydney Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region
We will provide an additional update within one hour.
Symptoms for this issue may include:
- Inability to reach Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Inability to run Speed Test or Connectivity Checker tests against the affected region
We will provide an additional update within one hour.