Hosting Degradation in EMEA
Incident
Report for Skytap
Resolved
The issue related to hosting services in our EMRA Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Monitoring
We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region that affects FTP/SFTP connections to/from that Region.
The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
* Creating new FTP/SFTP connections
* Disconnects from existing FTP/SFTP sessions
* Speed or stability issues when using FTP/SFTP
We will provide an update within one hour.
The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
* Creating new FTP/SFTP connections
* Disconnects from existing FTP/SFTP sessions
* Speed or stability issues when using FTP/SFTP
We will provide an update within one hour.
Identified
We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
Investigating
We are investigating reports regarding an issue related to hosting services in our EMEA Region.
Some VMs may fail to change run state.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Some VMs may fail to change run state.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
This incident affected: EMEA (EMEA x86 Compute).