The issue with 1 network sub-system in our US-East Region has now been resolved.
The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Failures when making VM state changes in the affected region (run, suspend, shutdown)
Impact Timeline: Start: 2019-08-01 13:35 UTC End: 2019-08-01 15:56 UTC
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Posted Aug 01, 2019 - 16:04 UTC
Identified
We have identified an issue with 1 network sub-system in our US-East Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (public IP, published service, FTP/SFTP, etc.) - Issues with some VM connectivity to outside internet in affected region - Failures when making some VM state changes in the affected region (run, suspend, shutdown)
We will provide an additional update within one hour.