HTML5 Client Issues in EMEA

Incident Report for Skytap

Resolved

The issue in our EMEA Region has now been resolved.

All customer visible symptoms should now be alleviated:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

Posted Nov 04, 2025 - 16:32 UTC

Monitoring

We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

Posted Nov 04, 2025 - 15:39 UTC

Investigating

We are currently investigating alerts related to a possible services issue, which may affect HTML5 SRA (Secure Remote Access)client connections in our EMEA Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Posted Nov 04, 2025 - 15:05 UTC

This incident affected: EMEA (EMEA Services).