Hosting Degradation in US-East
Incident
Report for Skytap
Resolved
The issue related to hosting services in our US-East Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Update
We continue to work an issue related to hosting services in our US-East Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template
- Inability to create new environment from a template
Additionally, if you have access to US-East, the account settings page from cloud.skytap.com will not load at this time.
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template
- Inability to create new environment from a template
Additionally, if you have access to US-East, the account settings page from cloud.skytap.com will not load at this time.
We will provide an update within one hour.
Identified
We have identified an issue related to hosting services in our US-East Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
We will provide an update within one hour.