Service Degradation in US-Central
Incident
Report for Skytap
Resolved
The issue related to services in our US-Central Region has now been resolved. All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully.
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Monitoring
We have have made changes to alleviate previously reported service operation issues in our US-Central Region. Our Engineers continue to monitor this issue with high priority.
All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully. However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
All customer VMs in this Region should now be able to change state (ie, run, suspend, shutdown) successfully. However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Update
We have made preliminary changes and some service operations are beginning to recover in our US-Central Region. Our Engineers continue to work on full resolution with high priority.
Identified
We have identified an issue related to service operations in our US-Central Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
- Inability to upload or retrieve assets
- Thumbnails not reporting accurately for some VMs
- Slow page loads or timeouts
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this Region to change state (ie, run, suspend, shutdown)
- Inability of some Virtual Machines in this Region to be saved as a template or deleted
- Inability to upload or retrieve assets
- Thumbnails not reporting accurately for some VMs
- Slow page loads or timeouts
We will provide an update within one hour.
Investigating
We are investigating reports regarding an issue related to services in our US-Central Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
This incident affected: US-Central (US-Central Services).