Network Issues in NL-Amsterdam-M-1 and CN-Hongkong-M-1
Incident
Report for Skytap
Resolved
The networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions has now been resolved.
The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Update
We have identified a networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions. Our Engineers are continuing to actively work on this issue with high priority.
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
Identified
We have identified a networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
This incident affected: NL-Amsterdam-M-1 (NL-Amsterdam-M-1 Network) and CN-HongKong-M-1 (CN-HongKong-M-1 Network).