The issue related to hosting services in our US-Central Region has now been resolved.
At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Jan 01, 2025 - 22:13 UTC
Update
We continue our investigation into an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide updates as significant progress is made to remediate this issue.
Posted Jan 01, 2025 - 19:19 UTC
Update
We continue our investigation into an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Posted Jan 01, 2025 - 18:10 UTC
Identified
We have identified an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Posted Jan 01, 2025 - 17:03 UTC
This incident affected: US-Central (US-Central POWER Compute, US-Central x86 Compute, US-Central Services).