The storage issue in our US-East-2 Region has now been resolved.
The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail
This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Posted Feb 11, 2025 - 21:52 UTC
Monitoring
We have made changes to alleviate an issue with one storage sub-system in our US-East-2 region.
The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail
We will provide an additional update within one hour.
Posted Feb 11, 2025 - 20:51 UTC
Update
We have identified an issue with one of our storage subsystems in our US-East-2 Region. Our Engineers are continuing active work on this issue with the highest priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Some Virtual Machines in this region may become unresponsive or hung state. - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail
We will provide additional updates as soon as there is a significant change in status.
Posted Feb 11, 2025 - 16:58 UTC
Update
We have identified a storage issue in our US-East-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Some Virtual Machines in this region may become unresponsive or hung state. - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail
We will provide an additional update as soon as there is a significant change in status.
Posted Feb 11, 2025 - 13:54 UTC
Identified
We have identified a storage issue in our US-East-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail
We will provide an additional update within one hour.
Posted Feb 11, 2025 - 12:57 UTC
Investigating
We are currently investigating alerts related to a possible storage issue in our US-East-2 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Posted Feb 11, 2025 - 12:25 UTC
This incident affected: US-East-2 (US-East-2 Storage).