Hosting Degradation in US-East-2

Incident Report for Skytap

Resolved

The issue related to hosting services in our US-East-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Jun 16, 2025 - 17:04 UTC

Monitoring

We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-East-2 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Jun 16, 2025 - 15:37 UTC

Investigating

We are investigating reports regarding an issue related to hosting services in our US-East-2 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Posted Jun 16, 2025 - 15:08 UTC
This incident affected: US-East-2 (US-East-2 x86 Compute).