Hosting Degradation in US-Texas-M-1
Incident
Report for Skytap
Resolved
We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region.
At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Side effects of this disruption may include affected customer contact individually:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Side effects of this disruption may include affected customer contact individually:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Update
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Remediation steps may include a brief disruption period in connected services. Owners of potentially affected workloads have been contacted individually via email.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Side effects of this disruption may include:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen
We will provide another update within one hour.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Side effects of this disruption may include:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen
We will provide another update within one hour.
Update
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide another update within one hour.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide another update within one hour.
Identified
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
This incident affected: US-Texas-M-1 (US-Texas-M-1 POWER Compute).