We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region.
At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Side effects of this disruption may include affected customer contact individually: - Guest OS reporting a disk error or read-only filesystem - Operating system that is frozen, or on an OS repair screen
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Feb 16, 2025 - 19:42 UTC
Update
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Remediation steps may include a brief disruption period in connected services. Owners of potentially affected workloads have been contacted individually via email.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Side effects of this disruption may include: - Guest OS reporting a disk error or read-only filesystem - Operating system that is frozen, or on an OS repair screen
We will provide another update within one hour.
Posted Feb 16, 2025 - 18:26 UTC
Update
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide another update within one hour.
Posted Feb 16, 2025 - 17:24 UTC
Identified
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Posted Feb 16, 2025 - 16:29 UTC
This incident affected: US-Texas-M-1 (US-Texas-M-1 POWER Compute).