Hosting Degradation in US-Texas-M-1

Incident Report for Skytap

Resolved

We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include affected customer contact individually:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Feb 16, 2025 - 19:42 UTC

Update

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Remediation steps may include a brief disruption period in connected services. Owners of potentially affected workloads have been contacted individually via email.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen

We will provide another update within one hour.
Posted Feb 16, 2025 - 18:26 UTC

Update

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide another update within one hour.
Posted Feb 16, 2025 - 17:24 UTC

Identified

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Posted Feb 16, 2025 - 16:29 UTC
This incident affected: US-Texas-M-1 (US-Texas-M-1 POWER Compute).