Hosting Degradation in UK-London-M-2
Incident Report for Skytap
Resolved
The issue related to hosting services in our UK-London-M-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Sep 27, 2023 - 08:04 UTC
Update
We are continuing work towards resolving the issue related to hosting services in our UK-London-M-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Posted Sep 27, 2023 - 07:35 UTC
Identified
We have identified an issue related to x86 hosting services in our UK-London-M-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Posted Sep 27, 2023 - 07:27 UTC
Update
We are continuing to investigate this issue.
Posted Sep 27, 2023 - 07:22 UTC
Investigating
We are investigating reports regarding an issue related to x86 hosting services in our UK-London-M-2 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Posted Sep 27, 2023 - 07:18 UTC
This incident affected: IE-Dublin-M-1 (IE-Dublin-M-1 x86 Compute) and UK-London-M-2 (UK-London-M-2 x86 Compute).