The networking issue in our US-Virginia-M-1 Region has now been resolved.
The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown)
This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Posted Oct 16, 2024 - 15:44 UTC
Identified
We have identified a networking issue in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
Posted Oct 16, 2024 - 15:01 UTC
Investigating
We are currently investigating alerts related to a possible networking issue in our US-Virginia-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Posted Oct 16, 2024 - 14:48 UTC
This incident affected: US-Virginia-M-1 (US-Virginia-M-1 Network).