Network Issues in US-East-2
Incident
Report for Kyndryl Cloud Uplift
Resolved
The networking issue in our US-East-2 Region has now been resolved.
The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.
The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.
Update
We have identified an issue related to network and hosting services in our US-East-2 Region. Our Engineers continue to actively work on this issue with highest priority.
Hosting Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an update within one hour.
Hosting Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an update within one hour.
Update
We have identified an issue related to network and hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority.
Hosting Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an update within one hour.
Hosting Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an update within one hour.
Identified
We have identified a networking issue in our US-East-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
- VM Import / Export tasks in this region may fail
We will provide an additional update within one hour.
This incident affected: US-East-2 (US-East-2 Network).