The storage issue in our US-Texas-M-1 Region has now been resolved.
The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail
This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Posted Feb 19, 2025 - 17:18 UTC
Monitoring
We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority.
At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Feb 19, 2025 - 17:09 UTC
Identified
We have identified an issue related to hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Posted Feb 19, 2025 - 16:28 UTC
Investigating
We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Posted Feb 19, 2025 - 15:50 UTC
This incident affected: US-Texas-M-1 (US-Texas-M-1 POWER Compute).