Hosting Degradation in US-Texas-M-1

Incident Report for Skytap

Resolved

The storage issue in our US-Texas-M-1 Region has now been resolved.

The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Posted Feb 19, 2025 - 17:18 UTC

Monitoring

We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Feb 19, 2025 - 17:09 UTC

Identified

We have identified an issue related to hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Posted Feb 19, 2025 - 16:28 UTC

Investigating

We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Posted Feb 19, 2025 - 15:50 UTC
This incident affected: US-Texas-M-1 (US-Texas-M-1 POWER Compute).