Hosting Degradation in US-Texas-M-1
Incident
Report for Skytap
Resolved
The storage issue in our US-Texas-M-1 Region has now been resolved.
The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Monitoring
We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority.
At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Identified
We have identified an issue related to hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Investigating
We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
This incident affected: US-Texas-M-1 (US-Texas-M-1 POWER Compute).