Network Issues in UK-London-M-1, UK-London-M2, CN-HongKong-M-1, NL-Amsterdam-M-1 and SG-Singapore-M-1 regions
Incident
Report for Kyndryl Cloud Uplift
Resolved
The networking issue in our UK-London-M-1, UK-London-M2, CN-HongKong-M-1, NL-Amsterdam-M-1 and SG-Singapore-M-1 Regions has now been resolved.
The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.
The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time.
If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.
Monitoring
We have have been aware of issues affecting the Kyndryl Cloud Uplift network sub-system in the UK-London-M-1, UK-London-M2, CN-HongKong-M-1, NL-Amsterdam-M-1 and SG-Singapore-M-1 Regions. Our Engineers continue to investigate this issue with high priority.
The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
We will provide an additional update within one hour.
The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance:
- Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)
We will provide an additional update within one hour.
This incident affected: SG-Singapore-M-1 (SG-Singapore-M-1 Network), NL-Amsterdam-M-1 (NL-Amsterdam-M-1 Network), CN-HongKong-M-1 (CN-HongKong-M-1 Network), UK-London-M-1 (UK-London-M-1 Networking), and UK-London-M-2 (UK-London-M-2 Networking).