Network Issues in US-West
Incident Report for Skytap
Resolved
The networking issue in our US-West Region has now been resolved.

The following symptoms should now be alleviated:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.
Posted Jun 21, 2023 - 23:17 UTC
Monitoring
We have made preliminary changes to alleviate an issue previously reported in our US-West Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- Failures when making VM state changes in the affected region (run, suspend, shutdown)

We will provide an additional update within one hour.
Posted Jun 21, 2023 - 22:50 UTC
Identified
We have identified a networking issue in our US-West Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
- Issues with VM connectivity to outside internet in the affected region
- Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
- VM Import / Export tasks in this region may fail
- DHCP negotiation failure of new workloads

We will provide an additional update within one hour.
Posted Jun 21, 2023 - 21:48 UTC
Investigating
We are currently investigating alerts related to a possible networking issue in our US-West Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Posted Jun 21, 2023 - 21:39 UTC
This incident affected: US-West (US-West Network).