Hosting Degradation in DE-Frankfurt-I-1
Incident
Report for Skytap
Resolved
The issue related to hosting services in our DE-Frankfurt-I-1 Region has now been resolved.
At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.
If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Monitoring
We have have made preliminary changes to alleviate an issue previously reported hosting services in our DE-Frankfurt-I-1 Region. Our Engineers continue to work on this issue with high priority.
At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Update
We are continuing to work towards resolving an issue related to hosting services in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Identified
We have identified an issue related to hosting services in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
Investigating
We are investigating reports regarding an issue related to hosting services in our DE-Frankfurt-I-1 Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
This incident affected: DE-Frankfurt-I-1 (DE-Frankfurt-I-1 x86 Compute).