Hosting Degradation in US-Texas-M-1

Incident Report for Skytap

Resolved

The issue related to hosting services in our US-Texas-M-1 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Jun 02, 2025 - 18:59 UTC

Update

We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
Posted Jun 02, 2025 - 17:50 UTC

Identified

We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.
Posted Jun 02, 2025 - 16:52 UTC
This incident affected: US-Texas-M-1 (US-Texas-M-1 x86 Compute).